FAQs

You'll find answers to most of our commonly-asked questions below.
Still have questions? Reach out to us at hello@kinfield.com and our Guide Team will be happy to help! 

Shipping       Returns & Exchanges       Billing       Order Questions
Accounts       Working Together       General Product Questions       Sustainability
Golden Hour       Sunday Spray       Waterbalm

 

Shipping

Where does Kinfield ship?

We ship to all states in the US, including Alaska and Hawaii!
Shipping to a APO/FPO/DPO address? Email us at hello@kinfield.com to place your order.
Live elsewhere in the world? Tell us where you want to see Kinfield next here!

Do you ship internationally?

Not yet—but we’re working on it! Tell us where you want to see Kinfield next here.

How much does shipping cost?

All Weekender Kits and orders of $35 or more get free Standard Shipping!
Standard Shipping for orders under $35, or for all orders shipping to AK/HI: $7
Same-Day Delivery in select areas: $7
Expedited Shipping (arrives in 1-2 days): $30

What’s the deal with Same-Day Delivery?

For last-minute adventures, we offer Same-Day Delivery within Manhattan and Brooklyn. Live elsewhere? We’re working on expanding to new cities soon!

How does it work? If we deliver to your zip code, Same-Day Delivery will automatically appear as an eligible shipping option—just enter your address at check-out to get started. Make sure you place your order no later than 5 PM ET Monday through Saturday, and it will be delivered to you by some really great guys and gals on bikes between 6 - 9 PM that evening.

What happens once I place an order? You’ll receive a confirmation email (and optional text message) with your tracking info and estimated time of delivery. You’ll receive another notification when the courier leaves the warehouse, and one final confirmation when your order is delivered. If needed, you can contact your courier directly with any specific instructions.

Need it before then? Reach out to us at hello@kinfield.com and we’ll see if we can work some magic.

Please note that returns for same-day orders are processed in the same way as other Kinfield purchases—send an email at hello@kinfield.com to get started.

Do you ship to PO Boxes?

We sure do!

When will my order ship?

Your order will be processed in 1-2 business days, and you’ll receive an email with tracking information the moment* your order leaves our warehouse. Please note that orders placed on the weekend will be processed the following Monday.
*Or close to it. Our warehouse team is amazing, but they’re not magicians (yet!).

How long will it take to arrive?

It usually takes us about 1-2 days to process orders at our warehouse. Once it is lovingly handed off to the team at UPS and USPS, it typically takes around 3-4 business days to arrive to your door. Hawaii and Alaska, please allow up to 5 business days.

Need it faster than that? We hear you! If you’re in Manhattan or Brooklyn, check out Same-Day Delivery. If you’re elsewhere, we recommend opting for one of our expedited shipping options at checkout. Please allow up to 1 business day for your order to leave our warehouse.

My tracking link isn’t working.

Please allow 24 hours after your order is shipped for tracking to update. If you are still seeing issues after that, please reach out to us at hello@kinfield.com.

How can I edit my shipping address?

Once our warehouse starts processing the order, it’s difficult to catch it before it goes out the door—but we’re happy to try! Please reach out to us at hello@kinfield.com as soon as possible and we’ll see what we can do.

Help, my order is saying delivered but I don’t see it anywhere.

Oh, no—it’s not as fun if your product goes off on an adventure without you. We’d recommend checking with neighbors and in any other possible delivery locations. If you still aren’t seeing your order, please send an email to hello@kinfield.com and we’ll be happy to help.

What if my order arrived damaged?

Shipping can be tough on boxes. We intentionally ship products without any excess packaging or dunnage (that’s fancy packaging-people speak for the extra fluffy packaging stuff inside the box), which usually works out just fine but sometimes results in a scratch or two. If you’re unhappy with the way your order arrived, or your product was damaged beyond use, please email us right away to hello@kinfield.com and we’ll get that fixed.

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Returns & Exchanges

How do I place a return or exchange?

Happy to help—please reach out to us at hello@kinfield.com.

What is your return policy?

We accept returns and exchanges on unused product within 30 days of your order date. We’ll deduct $5 for the cost of return shipping, unless you’d prefer to send it back with your own shipping label. Send us an email at hello@kinfield.com to get started.

How long does it take to process a return?

Please allow 1-2 weeks to process your return once it is received at our warehouse.

I received the wrong product, what do I do?

Uh oh! Sorry about the mix-up. Send us an email at hello@kinfield.com and we can help you out.

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Billing

When is my credit card charged?

Your credit card is charged at the time of purchase.

What forms of payment do you accept?

We’re cool with Visa, Mastercard, Discover and American Express, as well as debit cards. We also accept payments via PayPal for US customers. Please note that we are not currently able to accept prepaid gift cards.

My credit card keeps getting declined.

Please make sure your billing address is correct. If you still are having issues, reach out to us at hello@kinfield.com.

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Order Questions

How can I update, change, or cancel my order?

We are unable to make edits or changes to orders once placed. However, we recognize that things happen—send us an email at hello@kinfield.com and we’ll see what we can do!

How can I check the status of my order?

If you have questions regarding your shipment or need a copy of your order number, please email us at hello@kinfield.com.

I placed my order but haven’t received an email confirmation. Help!

Don’t sweat it! Try checking your Spam folder first—if you still aren’t seeing your order confirmation, shoot us an email at hello@kinfield.com and our Guide Team will be able to help you out.

Do you have a coupon code for first-time customers?

Welcome! We’re so happy you’re here. If you’re like our team and love a deal, check out our Weekender Kits, which are specially curated product bundles (with a discount!). We also occasionally send out special codes to our email subscribers, so make sure you’re signed up to get the goods.

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Accounts

I can’t log in/lost my password! Help!

Are you sure it’s not ‘123password’? (Wink.) If you find that you’re locked out, we recommend resetting your password. If you’re still stuck, send us an email at hello@kinfield.com and we’d be happy to help.

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Working Together

Where can I buy Kinfield products?

Right now, you gotta come straight to the source— our products are available exclusively online. We have a few fun IRL things coming soon, so make sure to follow us on Instagram @Kinfield to stay in-the-know about new pop-ups or events in your area!

Can I carry Kinfield in my store?

Reach out to us and let’s talk! Drop us a line at partnerships@kinfield.com.

Can we work together for an upcoming event / activation / cool thing I’m planning?

Reach out, and let’s chat! Send us more details and we’ll be in touch shortly: partnerships@kinfield.com.

Who can I contact about press opportunities?

Send an email to press@kinfield.com and we’ll make sure our people talk to your people (it’s just more fun to say it that way.)

Are you hiring?

We’re always looking for great additions to the Kinfield team! Send your CV and a personal note to hello@kinfield.com.

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General Product Questions

Do you sell gift cards?

Not yet! But our orders ship without any pricing information included, so you can gift freely! We’d just recommend letting your recipient know that you were the one who sent it.

Will you be launching more products?

Are there still picnics to be had, more lakes to swim in, and new parks to explore? Then yep! Our R&D team is hard at work. Have a specific product request? Tell us about it here.

Are your bottles BPA free?

Yes! All of our packaging is completely BPA free—the way it should be.

How long do Kinfield products last?

We recommend using them within a year of opening.

Do you use preservatives in your products? Why?

Yes, we do! Preservatives are an important part of ensuring that your product remains safe for use—and any formula containing water or a similar substance (like the aloe vera in our Sunday Spray) must contain preservatives to prevent bacteria from growing. However, not all preservatives are the same. We’ve elected to only work with safe, effective, food-grade preservatives like sodium benzoate and potassium sorbate.
For more about the use of preservatives in products, we love this piece by Credo Beauty’s Director of Mission, Mia Davis: Fear of Preservatives? by Mia Davis (originally published September 20, 2018).

Have your products been tested in a lab for stability?

Yep! All of our products undergo rigorous stability and package compatibility testing before we ever sign off on a formula—testing that includes PET (Preservative Efficacy Test), MLT (Microbial Limits Test), HRIPT (patch testing), and more. We recommend using our products within one year of opening for maximum efficacy.

Are your products safe for children?

All of our products are formulated with clean and safe ingredients. We recommend looking at EWG’s Skin Deep database for more information about the safety of individual ingredients—you’ll notice that our ingredients consistently score 1 or 2’s across the board! However, we recommend consulting with your doctor before using, as they know the needs of you and your family best. For more information about using mosquito repellents on children, please see the Golden Hour section of our FAQs.

Are your products safe for use during pregnancy?

All of our products are formulated with clean and safe ingredients. We recommend looking at EWG’s Skin Deep database for more information about the safety of individual ingredients—you’ll notice that our ingredients consistently score 1 or 2’s across the board! If you have specific concerns, we recommend consulting with your doctor before applying, as they know the needs of you and your growing family best.

Are the products safe for my skin?

Yes! Our founder Nichole has extremely sensitive skin, and she personally tests every single one of our formulas—as do many of our friends and community members. Please note that individual allergic reactions are possible even with products made from safe and non-toxic ingredients, so we recommend patch testing if you are concerned about the way a product might react with your skin. With any of our products, you should avoid applying to broken skin or getting in contact with eyes. If you have any specific questions, feel free to reach out to us at hello@kinfield.com.

How long does it take to develop the products?

Our typical research and development process takes anywhere from 6-12 months, though some products take a bit longer—we spent 14 months perfecting Golden Hour! We work on our formulas, share them with friends and our community for feedback, and work on them some more. We only share products once we’re proud of them and know that they can stand up to whatever environment you’ll put them in—great essentials for the great outdoors.

What makes the products uniquely clean AND effective?

Our formulation process starts with two major questions: What problem are we trying to solve? What are the best plant-based ingredients that can solve that problem? Once we’ve identified the problem and started sourcing specific safe ingredients, we get to work with our R&D team to work on tweaking the specific combination of clean ingredients that produces maximum efficacy. We do our research on every ingredient that goes into our formula—relying on resources like EWG’s Skin Deep database, scientific research papers, and actual researchers (hi, Jerry!) to help us find that perfect combination of ingredients. We don’t believe in using anything that isn’t safe for you, or safe for the environment.

Are your ingredients safe?

Absolutely! We check each of our individual ingredients against the EWG database to make sure that they score well. Almost every one of our ingredients is a 1 or a 2 in the database, while others (like our preservatives, which are food-grade, and necessary to keep the products free from pesky microbes) might score a bit higher, but are used in perfectly safe concentrations.
All of our products are formulated without parabens, sulfates, phthalates, or synthetic fragrances.

Where are the ingredients sourced? Where are the products made?

We source ingredients from all over the world—some as close as California, such as our prickly pear extract in our Sunday Spray, while others like our citronella oil come from as far as Indonesia. Our founder Nichole personally sourced the citronella and clove oil for Golden Hour from Indonesia, while other ingredients are found by our researchers and sourcing teams far and wide. All of our formulations are made and filled here in the United States.

Are your products cruelty-free?

Yes! All of our products are proudly Leaping Bunny certified.

Are the ingredients organic?

Some of our ingredients are, but our products are not certified organic.

Do you use fragrance?

We do not believe in using synthetic fragrance of any kind. Golden Hour and Sunday Spray are free of any fragrance ingredients. For Waterbalm, we created a custom blend of essential oils and natural botanical extracts created to give it the distinctly bright and uplifting citrus scent of green tea and yuzu.

Are the ingredients vegan?

Yes! All of our products are completely vegan—even our solid moisturizer, Waterbalm, which is made without any beeswax, waxes, or oils of any kind.

Do your products have SPF?

No, none of our current products contain SPF.

Why are your products in plastic packaging?

We carefully considered all available kinds of packaging, and found that plastic was the best choice today because of its durability (great for throwing in your backpack!) and weight (reducing the amount of carbon spent shipping it, compared to heavier materials like glass). Our bottles are commercially recyclable, and our pumps can be recycled through Terracycle. We intentionally eliminated any secondary cartons or packaging around the bottles to reduce any additional waste.

Are the products recyclable?

Our bottles are commercially recyclable, and our pumps can be recycled through Terracycle. If you are interested in sending your pump back to us to recycle, please reach out to hello@kinfield.com and we will send you a prepaid shipping label.

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Sustainability

What is Kinfield’s stance on sustainability? What does it mean to be sustainable?

Every company will have a different answer to the question of sustainability—and an ever-evolving one at that. The landscape we live in changes as we learn more about ourselves, our customers, and the world we live in, and our approach to sustainability will change and evolve along with it. This is how we think about sustainability today. If you have ideas for how we can do better tomorrow, we’re all ears—and no idea is too big, too small, or too out there.

Start where you are. To begin, we’ve asked ourselves—of the options we have, which is the most environmentally positive? We’ve written sustainability into our DNA, our team, our community, our business practices, and into our plans for the future.

Here’s a snapshot of some of the things we are doing today:

  • Tracking corporate travel and offsetting those carbon costs via carbon-positive projects

  • Donating 2% of profits to organizations that support our twin goals of Access and Responsibility

  • Returning spray pumps from our packages to Terracycle to be recycled and given a new life

  • Choosing to work with ingredients that are safe for humans and have low or no environmental impact. We look to plant-powered ingredients like citronella oil to replace conventional and environmentally-damaging ingredients like DEET.

  • Opting for more sustainably-sourced forms of ingredients. One example is our choice to use brontide, an alternative butylene glycol that is derived from corn sugar. Butylene glycol is usually derived from petroleum, so by choosing a version that is derived from corn sugar we are able to reduce our dependency on fossil fuels.

  • Choosing to work only with recyclable shipping components, and eliminating unnecessary dunnage (filler packaging added to boxes to prevent the contents from shifting). Our mailer boxes are SFI certified, our packaging tape is a paper tape that can be recycled along with our boxes, and we have eliminated all dunnage from our shipments. Instead, products are packaged in re-usable, biodegradable cotton produce bags or in specialty gift bags like fanny packs.

  • Enabling alternate delivery methods in urban environments, such as utilizing bike couriers for same-day delivery within Manhattan and Brooklyn.

 

Why are you a B corp?

Sustainability for us was never going to be a “nice to have”—it needed to be part of our DNA. To ensure that we are always able to prioritize the more sustainable choices, we incorporated with the stated public mission to:

Inspire responsible outdoor activity and environmental stewardship through creating the best products possible with sustainable materials and eco-friendly suppliers.
What does it mean to be a B corp? Are you a non-profit?

By incorporating as a Benefit corporation, we are able to make choices that enable us to make further strides towards our mission to inspire responsible outdoor activity and environmental stewardship. We are not a non-profit, though we do work with some great non-profit organizations as a part of our effort to enable greater protection and greater access to the outdoors.

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Golden Hour

Will Golden Hour really help repel mosquitoes?

You bet! We only believe in releasing products that we love, and that we can trust to perform. Golden Hour was submitted to a third-party lab for independent testing during our product development process, and the lab confirmed an average of 2 hours and 52 minutes of protection when tested against Aedes Aegypti mosquitoes. Everyone’s skin chemistry is slightly different and the product will be more effective for some people than others, but we have had nothing but great feedback from everyone who has tried it so far!

Is it as effective without the DEET?

Golden Hour was submitted to a third-party lab for independent testing, and the lab confirmed an average of 2 hours and 52 minutes of protection when tested against Aedes Aegypti mosquitoes. Everyone’s skin chemistry is slightly different and the product will be more effective for some people than others, but we have had nothing but great feedback from everyone who has tried it so far! We do recommend reapplying Golden Hour as often as needed, or every two hours, to ensure maximum protection. Please note that Golden Hour has not yet been tested for efficacy on animals.

Will it repel all insects?

Golden Hour has only been tested and shown to be effective against Aedes Aegypti mosquitoes. We hope to do additional testing soon to confirm protection against other types of insects.

What’s the background on this “special” strain of citronella?

There has been extensive research on the repellency effects of various plant-based ingredients, and this specialty strain of citronella has been repeatedly shown to be one of the most effective active ingredients available. It contains higher amounts of the compounds that repel insects, which makes it a more effective strain than what is used on the majority of the market. However, just using the right strain isn’t enough—we searched high and low to find farmers and suppliers who truly understand how to care for and harvest citronella to produce the highest possible quality of oil. We believe that this is some of the best citronella in the world, and that is what contributes to making Golden Hour such a great product, and the first of its kind—a safe, DEET-free repellent that is truly effective.

What makes it different from regular citronella?

While most citronella on the market today use a less effective strain called cymbopogon nardus, we instead elected to formulate with cymbopogon winterianus, which contains higher amounts of the compounds that repel mosquitoes. Cymbopogon winterianus is harder to cultivate and is only grown in select markets around the world, which makes it less appealing for big companies who are looking for the cheapest and easiest option. However, when we set out to make the best DEET-free repellent possible, we knew we needed the best plant-based ingredients—even if it meant spending more to get higher quality ingredients—and that is what led us to source this particular strain of citronella.

Is it safe for kids?

We recommend consulting your doctor before applying any product to children, especially those under <6 months of age. For children 6 months or older, the product is safe for use when applied by an adult. When applying to children, spray into hands first and pat to apply. Do not use on the hands of children. If you have specific questions or concerns, we recommend talking to your doctor, as they know you and the needs of your family best.

How often should I reapply?

We recommend reapplying every two hours, or as often as needed.

I have allergies—can I use Golden Hour?

We formulate with plant-based ingredients, such as essential oils, and allergic reactions are always a possibility. We recommend patch testing on a small section of skin prior to use if you are concerned about adverse reactions.

Is Golden Hour flammable?

Without an ignition source, there is no chance of fire. However, we recommend storing your Golden Hour well away from any fire sources, as it can be flammable if heated to high temperatures and simultaneously exposed to open sources of ignition. Keep away from heat/sparks/open flames/hot surfaces – no smoking. Do not spray on an open flame or other ignition source.

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Sunday Spray

What makes Sunday Spray different from everyday aloe gel?

Gone are the goopy, sticky gels of your past! Sunday Spray’s first ingredient is aloe vera, so it has the same cooling, healing abilities—but we thoughtfully combined it with other hero ingredients like spearmint, eucalyptus, and prickly pear extract, to create the aloe spray of our dreams—that is to say, highly effective but easy to apply. Apply liberally any time you need cooling relief, and instantly experience the Sunday Spray chill.

How often can I use this?

As often as you’d like! Mist liberally and re-apply as needed. Chill the product before applying for an especially refreshing treat.

How long does it last?

You’ll notice the cool, tingling burst from Spearmint and Eucalyptus right away! This will soften into a prolonged soothing effect powered by Aloe and Cucumber. Re-apply whenever needed.

Is it safe for kids?

We recommend consulting your doctor before applying any product to children under <6 months of age. For children >6 months, the product is safe for use when applied by an adult or under adult supervision.

I have allergies—can I use Sunday Spray?

We formulate with plant-based ingredients, such as essential oils, and allergic reactions are always a possibility. We recommend patch testing on a small section of skin prior to use if you are concerned about adverse reactions.

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Waterbalm

What is colloidal oatmeal? What does it do for me?

Colloidal oatmeal is a superhero ingredient that has been shown to visibly reduce redness, calm irritations, moisturize, soften skin, and even have anti-aging effects. Colloidal Oatmeal is a form of oatmeal that has been ground into an extremely fine powder and then suspended in liquid. We love using it in moisturizing products like Waterbalm because of how many great properties it has.

What is Butylene Glycol? How is yours derived from plants?

Butylene Glycol is a humectant and skin softener, and often used in moisturizing products. All good things, but what’s not so great is that Butylene Glycol is typically derived from petroleum—which means that it is coming directly from a fossil fuel. (Eek.) We loved the effects that Butylene Glycol had on our skin, but wanted to find a better alternative—so we joined forces with the team at Genomatica, who had discovered a way to source it from corn and wheat sugars—no petrochemicals involved. It’s more expensive, but it’s an earth-friendly choice that felt like a no-brainer.

How often can I use this?

As often as you like! You’ll notice an instant moisturizing effect—re-apply whenever you’d like to re-up.

Can I use this on my face?

For sure! It was formulated and tested for use on both face and body. Our founder Nichole has sensitive skin and loves to apply it to her face when traveling—it’s perfect for long flights. Plus, the formula is oil- and wax-free.

Is it safe for kids?

We recommend consulting your doctor before applying any product to children under <6 months of age. For children >6 months, the product is safe for use when applied by an adult or under adult supervision.

I have allergies—can I use Waterbalm?

We formulate with plant-based ingredients, such as essential oils, and allergic reactions are always a possibility. We recommend patch testing on a small section of skin prior to use if you are concerned about adverse reactions.

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