You'll find answers to most of our commonly-asked questions below.
Still have questions? Reach out to us at firstname.lastname@example.org and our Guide Team will be happy to help!
Shipping Returns & Exchanges Billing Order Questions
Accounts Working Together General Product Questions Sustainability
Where does Kinfield ship?
We ship to all states in the US, including Alaska and Hawaii!
Shipping to a APO/FPO/DPO address? Email us at email@example.com to place your order.
Please note that we are not currently able to ship to Canada, but we hope to soon.
Live elsewhere in the world? Tell us where you want to see Kinfield next here!
Do you ship internationally?
Not yet—but we’re working on it! Tell us where you want to see Kinfield next here.
Once again, note that we are not currently able to ship to Canada, but we hope to soon.
How much does shipping cost?
All Bundles and orders of $35 or more get free Standard Shipping!
Standard Shipping for orders under $35, or for all orders shipping to AK/HI: $9.95
Expedited Shipping (arrives in 1-2 days): $30
Do you ship to PO Boxes?
We sure do!
What is Corso Shipping Protection?
Corso Shipping Protection makes it easy for our customers to offset 100% of the carbon emissions associated with shipping your order.
Additionally, Corso protects against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together!
How do I add Corso Shipping Protection to my order?
When checking out, you can purchase Green Shipping Protection with your order. If your package arrives damaged, lost, or stolen, you'll request a reorder by following the steps below.
First of all, you'll start at reorder.corso.com or by email firstname.lastname@example.org
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
When will my order ship?
Your order will be processed in 1-2 business days, and you’ll receive an email with tracking information the moment* your order leaves our warehouse. Please note that orders placed on the weekend will be processed the following week.
*Or close to it. Our warehouse team is amazing, but they’re not magicians (yet!).
How long will it take to arrive?
It usually takes us about 1-2 days to process orders at our warehouse. Once it is lovingly handed off to the team at UPS and USPS, it typically takes around 3-4 business days to arrive to your door. Hawaii and Alaska, please allow up to 5 business days.
Need it faster than that? We recommend opting for one of our expedited shipping options at checkout. Please allow up to 1 business day for your order to leave our warehouse.
Due to staffing challenges and global supply chain issues, shipping carriers are seeing significant delays of up to 2-10 days. Please be patient with your package, and consider buying in-person from one of our retail partners if you need your items urgently.
My tracking link isn’t working.
Please allow 24 hours after your order is shipped for tracking to update. If you are still seeing issues after that, please reach out to us at email@example.com.
How can I edit my shipping address?
Once our warehouse starts processing the order, it’s difficult to catch it before it goes out the door—but we’re happy to try! Please reach out to us at firstname.lastname@example.org as soon as possible and we’ll see what we can do.
Help, my order is saying delivered but I don’t see it anywhere.
Oh, no—it’s not as fun if your product goes off on an adventure without you. We’d recommend checking with neighbors and in any other possible delivery locations.
In rare cases, packages are delivered separately from regular mail, taking up to an additional 24 hours to be delivered than noted. If it's been more than 24 hours since your order has been marked delivered and you haven't located it, please send an email to email@example.com and we’ll be happy to help.
What if my order arrived damaged?
Shipping can be tough on boxes. We intentionally ship products without any excess packaging or dunnage (that’s fancy packaging-people speak for the extra fluffy packaging stuff inside the box), which usually works out just fine but sometimes results in a scratch or two. If you’re unhappy with the way your order arrived, or your product was damaged beyond use, please email us right away to firstname.lastname@example.org and we’ll get that fixed.
Returns & Exchanges
How do I place a return or exchange?
Happy to help—please reach out to us at email@example.com.
What is your return policy?
We accept returns and exchanges on unused product within 30 days of your order date. We’ll deduct $5 for the cost of return shipping, unless you’d prefer to send it back with your own shipping label. Send us an email at firstname.lastname@example.org to get started.
How long does it take to process a return?
Please allow 1-2 weeks to process your return once it is received at our warehouse.
I received the wrong product, what do I do?
Uh oh! Sorry about the mix-up. Send us an email at email@example.com and we can help you out.
When is my credit card charged?
Your credit card is charged at the time of purchase.
What forms of payment do you accept?
We’re cool with Visa, Mastercard, Discover and American Express, as well as debit cards. We also accept payments via PayPal for US customers. Please note that we are not currently able to accept prepaid gift cards.
My credit card keeps getting declined.
Please make sure your billing address is correct. If you still are having issues, reach out to us at firstname.lastname@example.org.
How can I update, change, or cancel my order?
We are unable to make edits or changes to orders once placed. However, we recognize that things happen—send us an email at email@example.com and we’ll see what we can do!
How can I check the status of my order?
If you have questions regarding your shipment or need a copy of your order number, please email us at firstname.lastname@example.org.
I placed my order but haven’t received an email confirmation. Help!
Don’t sweat it! Try checking your Spam folder first—if you still aren’t seeing your order confirmation, shoot us an email at email@example.com and our Guide Team will be able to help you out.
Do you have a coupon code for first-time customers?
Welcome! We’re so happy you’re here. If you’re like our team and love a deal, check out our Weekender Kits, which are specially curated product bundles (with a discount!). We also occasionally send out special codes to our email subscribers, so make sure you’re signed up to get the goods.
I can’t log in/lost my password! Help!
Are you sure it’s not ‘123password’? (Wink.) If you find that you’re locked out, we recommend resetting your password. If you’re still stuck, send us an email at firstname.lastname@example.org and we’d be happy to help.
Where can I buy Kinfield products?
Kinfield products are sold online at Kinfield.com, at select online retailers, and at your favorite local shops! Find an independent boutique near you via our Store Locator.
We always have more fun things in the works, so make sure to follow us on Instagram @Kinfield to stay in-the-know about new pop-ups or events in your area!
Can I carry Kinfield in my store?
Reach out to us and let’s talk! Drop us a line at email@example.com.
Can we work together for an upcoming event / activation / cool thing I’m planning?
Reach out, and let’s chat! Send us more details and we’ll be in touch shortly: firstname.lastname@example.org.
Who can I contact about press opportunities?
Send an email to email@example.com and we’ll make sure our people talk to your people (it’s just more fun to say it that way.)
Are you hiring?
We aren't currently hiring, but send over your CV and a personal note to firstname.lastname@example.org to be considered for future roles!
General Product Questions
Do you sell gift cards?
Yes! You can buy an e-gift card here. Sorry, no IRL gift cards just yet.
Will you be launching more products?
Are there still picnics to be had, more lakes to swim in, and new parks to explore? Then yep! Our R&D team is hard at work. Have a specific product request? Tell us about it here.
Are your bottles BPA free?
Yes! All of our packaging is completely BPA free—the way it should be.
How long do Kinfield products last?
We recommend opening them within 2 years of purchase, and using them within a year of opening.
Do you use preservatives in your products? Why?
Yes, we do! Preservatives are an important part of ensuring that your product remains safe for use—and any formula containing water or a similar substance (like the aloe vera in our Sunday Spray) must contain preservatives to prevent bacteria from growing. However, not all preservatives are the same. We’ve elected to only work with safe, effective, food-grade preservatives like sodium benzoate and potassium sorbate.
For more about the use of preservatives in products, we love this piece by Credo Beauty’s Director of Mission, Mia Davis: Fear of Preservatives? by Mia Davis (originally published September 20, 2018).
Have your products been tested in a lab for stability?
Yep! All of our products undergo rigorous stability and package compatibility testing before we ever sign off on a formula—testing that includes PET (Preservative Efficacy Test), MLT (Microbial Limits Test), HRIPT (patch testing), and more. We recommend using our products within one year of opening for maximum efficacy.
Are your products safe for children?
All of our products are formulated with clean and safe ingredients. We recommend looking at EWG’s Skin Deep database for more information about the safety of individual ingredients—you’ll notice that our ingredients consistently score 1 or 2’s across the board! However, we recommend consulting with your doctor before using, as they know the needs of you and your family best. For more information about using mosquito repellents on children, please see the Golden Hour section of our FAQs.
Are your products safe for use during pregnancy?
All of our products are formulated with clean and safe ingredients. We recommend looking at EWG’s Skin Deep database for more information about the safety of individual ingredients—you’ll notice that our ingredients consistently score 1 or 2’s across the board! If you have specific concerns, we recommend consulting with your doctor before applying, as they know the needs of you and your growing family best.
Are the products safe for my skin?
Yes! Our founder Nichole has extremely sensitive skin, and she personally tests every single one of our formulas—as do many of our friends and community members. Please note that individual allergic reactions are possible even with products made from safe and non-toxic ingredients, so we recommend patch testing if you are concerned about the way a product might react with your skin. With any of our products, you should avoid applying to broken skin or getting in contact with eyes. If you have any specific questions, feel free to reach out to us at email@example.com.
How long does it take to develop the products?
Our typical research and development process takes anywhere from 6-12 months, though some products take a bit longer—we spent 14 months perfecting Golden Hour, and our first SPF took over 2 years! We work on our formulas, share them with friends and our community for feedback, and work on them some more. We only share products once we’re proud of them and know that they can stand up to whatever environment you’ll put them in—great essentials for the great outdoors.
What makes the products uniquely clean AND effective?
Our formulation process starts with two major questions: What problem are we trying to solve? What are the best plant-based ingredients that can solve that problem? Once we’ve identified the problem and started sourcing specific safe ingredients, we get to work with our R&D team to work on tweaking the specific combination of clean ingredients that produces maximum efficacy. We do our research on every ingredient that goes into our formula—relying on resources like EWG’s Skin Deep database, scientific research papers, and actual researchers (hi, Jerry!) to help us find that perfect combination of ingredients. We don’t believe in using anything that isn’t safe for you, or safe for the environment.
Are your ingredients safe?
Absolutely! We check each of our individual ingredients against the EWG database to make sure that they score well. Almost every one of our ingredients is a 1 or a 2 in the database, while others (like our preservatives, which are food-grade, and necessary to keep the products free from pesky microbes) might score a bit higher, but are used in perfectly safe concentrations.
All of our products are formulated without parabens, sulfates, phthalates, or synthetic fragrances.
Where are the ingredients sourced? Where are the products made?
We source ingredients from all over the world—some as close as California, such as our prickly pear extract in our Sunday Spray, while others like our citronella oil come from as far as Indonesia. Our founder Nichole personally sourced the citronella and clove oil for Golden Hour from Indonesia, while other ingredients are found by our researchers and sourcing teams far and wide. All of our formulations are made and filled here in the United States.
Are your products cruelty-free?
Yes! All of our products are proudly Leaping Bunny certified.
Are the ingredients organic?
Some of our ingredients are, but our products are not certified organic.
Do you use fragrance?
We do not believe in using synthetic fragrance of any kind. Golden Hour and Sunday Spray are free of any fragrance ingredients. For Daily Dew, we used notes of citrusy bergamot, fresh petitgrain, and mandarin oil, with the lightest touch of grapefruit and lime.
Are the ingredients vegan?
Yes! All of our products are completely vegan—even our anti-itch remedy, Relief Balm, which is a solid balm made without any beeswax, waxes, or oils of any kind.
Do your products have SPF?
Yes! Meet Daily Dew SPF 35—a daily moisturizer meets sporty sunscreen. We also have our Cloud Cover SPF 35 and Sunglow SPF 35.
Why are your products in plastic packaging?
We carefully considered all available kinds of packaging, and found that plastic was the best choice today because of its durability (great for throwing in your backpack!) and weight (reducing the amount of carbon spent shipping it, compared to heavier materials like glass). Our bottles are commercially recyclable, and our pumps can be recycled through Terracycle. We intentionally eliminated any secondary cartons or packaging around the bottles to reduce any additional waste.
Are the products recyclable?
Our bottles are commercially recyclable, and our pumps can be recycled through Terracycle. If you are interested in sending your pump back to us to recycle, please reach out to firstname.lastname@example.org.
What is Kinfield’s stance on sustainability? What does it mean to be sustainable?
Every company will have a different answer to the question of sustainability—and an ever-evolving one at that. The landscape we live in changes as we learn more about ourselves, our customers, and the world we live in, and our approach to sustainability will change and evolve along with it. This is how we think about sustainability today. If you have ideas for how we can do better tomorrow, we’re all ears—and no idea is too big, too small, or too out there.
Start where you are. To begin, we’ve asked ourselves—of the options we have, which is the most environmentally positive? We’ve written sustainability into our DNA, our team, our community, our business practices, and into our plans for the future.
Here’s a snapshot of some of the things we are doing today:
Tracking corporate travel and offsetting those carbon costs via carbon-positive projects
Donating 2% of profits to organizations that support our twin goals of Access and Responsibility
Returning spray pumps from our packages to Terracycle to be recycled and given a new life
Choosing to work with ingredients that are safe for humans and have low or no environmental impact. We look to plant-powered ingredients like citronella oil to replace conventional and environmentally-damaging ingredients like DEET.
Opting for more sustainably-sourced forms of ingredients. One example is our choice to use brontide, an alternative butylene glycol that is derived from corn sugar. Butylene glycol is usually derived from petroleum, so by choosing a version that is derived from corn sugar we are able to reduce our dependency on fossil fuels.
Choosing to work only with recyclable shipping components, and eliminating unnecessary dunnage (filler packaging added to boxes to prevent the contents from shifting). Our mailer boxes are SFI certified, our packaging tape is a paper tape that can be recycled along with our boxes, and we have eliminated all dunnage from our shipments. Instead, products are packaged in re-usable, biodegradable cotton produce bags or in specialty gift bags like fanny packs.
Enabling alternate delivery methods in urban environments, such as our Summer 2019 Same-Day Delivery pilot program with bike couriers for same-day delivery within Manhattan and Brooklyn.
Why are you a B corp?
Sustainability for us was never going to be a “nice to have”—it needed to be part of our DNA. To ensure that we are always able to prioritize the more sustainable choices, we incorporated with the stated public mission to:
Inspire responsible outdoor activity and environmental stewardship through creating the best products possible with sustainable materials and eco-friendly suppliers.
What does it mean to be a B corp? Are you a non-profit?
By incorporating as a Benefit corporation, we are able to make choices that enable us to make further strides towards our mission to inspire responsible outdoor activity and environmental stewardship. We are not a non-profit, though we do work with some great non-profit organizations as a part of our effort to enable greater protection and greater access to the outdoors.